difference maker: two
I've spent a couple of posts now on getting to yes. I'd like to introduce you to William Ury, the author of the book. Bill is a master negotiator. In this TED speech he describes how he feels his ideas can help achieve the lofty goal of creating more peace in the world. Bill talks about the third side. When there is conflict there is always a third side that can play a constructive role in resolving disputes. If you don't have 20 minutes to spare please listen to the first seven, especially how Bill responds to criticism with what I would call a positive no in minute six.